Lovelissa Returns & Exchange Policy

Unfortunately, Lovelissa Handmade does not accept refunds or exchanges for change of mind purchases or for incorrect choices due to failure to read detailed product descriptions. We provide all information needed to make an informed decision as to whether the product being sold is suited to your needs.

Please note, it is the buyer’s responsibility to make sure that the correct colour/size/length combination is chosen, within each product listing. WE WILL NOT be held responsible for incorrect choices.

If you have any questions in regard to any of our products, please email us via our Contact Us page on the website or message us on Facebook prior to checking out and making payment. We are always here to help our lovely customers.

Upon checkout, you are required to accept all information associated with making a sale at Lovelissa Handmade. It is your decision as a customer to fulfil an order with Lovelissa Handmade.

SALE ITEMS

We do not offer any refunds or exchanges on any SALE ITEMS.

LATE DELIVERY

We do not offer any refunds for orders that arrive late or not when you expected them. We have stated clearly on the order confirmation email that our processing time is approx 9 to 12 business days and during holiday periods this can be extended up to 3 weeks. The processing time DOES NOT include weekends, public holidays or the Christmas week break. We can not be held responsible for postal delays or items not arriving on time for BIRTHDAYS or CHRISTMAS for obvious reasons.

I have paid with AFTERPAY and need a refund, what now?

The return policy stays exactly the same. If it is for a refund. once we process the return, Afterpay will cancel the amount off the end of your payments & refund your credit card, depending on what you have paid to date.

Returns – as per the Australian Returns Policy

OH NO! Our product is faulty, what now?

Please inform Lovelissa Handmade ASAP if you have received incorrect or faulty items and we will work with you to sort out the easiest way to rectify the issue! Unfortunately, we are only human and mistakes and mishaps can happen. We will cover the return postage for our own faults.